Contact and Support
The Contact page provides a message form to reach the Handyout support team, along with availability hours and a direct email address. Every ticket is answered by a real person.
Sending a support message
How to reach the Handyout support team through the in-app contact form, and what to expect in terms of response time and channels.
Contact and support
In-app contact form
Navigate to Dashboard > Contact to reach the support team without leaving the app.
| Field | Notes |
|---|---|
| From | Pre-filled with your account name; read-only |
| Subject | Required. Keep it short (max 200 characters). Example: "Handyout not generating" |
| Message | Required. Max 4,000 characters. Describe the issue, steps to reproduce, and expected behaviour. |
Click Send message to submit. The form clears on success and you will see a confirmation toast. Replies arrive in the email address associated with your account, typically within one business day.
Other channels
| Channel | Details |
|---|---|
| Direct email | [email protected] |
| Knowledge base | Available at /knowledge — search for setup guides, integrations, and troubleshooting articles |
Support hours
Weekdays 9:00–18:00 CET. Messages sent outside these hours receive a first reply the next morning. Every ticket is answered by a real person.
